Your chauffeur meets you at baggage claim in your arrival terminal with a name sign. We track your flight in real-time, so we know exactly when you'll clear customs or collect bags. Once ready, we escort you to your waiting vehicle.

O'Hare has four domestic terminals (1, 2, 3, and 5) plus an international terminal. Terminal 4 doesn't exist. We'll confirm your airline and terminal before arrival and position accordingly. United uses Terminal 1, American uses Terminal 3, and international flights arrive at Terminal 5.

We monitor all flights in real-time and automatically adjust your pickup time at no additional charge. Chicago weather can cause significant delays—you'll never pay extra for circumstances beyond your control.

Yes, we provide full service to Midway Airport (MDW), Southwest Airlines' Chicago hub. Midway is closer to Downtown (25-40 minutes) and often preferable for South Side and South Suburban destinations.

We recommend booking at least 24 hours in advance, especially during convention season and holidays. Same-day availability is often possible—call to check.

Yes, many travelers book arrival and departure transfers together. Round-trip bookings receive priority scheduling and we'll confirm your departure details before your return flight.