Question 1

What is the difference between a driver and a chauffeur?

Accepted Answer

While a driver simply operates a vehicle, a chauffeur is a professional dedicated to the art of service. Our chauffeurs are trained in etiquette, discretion, and safety. They open doors, assist with luggage, anticipate your needs, and provide a seamless, white-glove experience that goes far beyond just driving.

Question 2

How are your chauffeurs vetted and trained?

Accepted Answer

We have the most rigorous vetting process in the industry. Candidates undergo comprehensive background checks, drug screening, and driving record audits. Once hired, they complete an intensive training program covering defensive driving, NYC geography, and five-star service protocols. Our chauffeurs are also PAX Certified, the gold standard for chauffeur training, ensuring the highest level of safety and service excellence. Only the top 1% of applicants become Detailed Drivers chauffeurs.

Question 3

Do chauffeurs wear uniforms?

Accepted Answer

Yes, all our chauffeurs adhere to a strict dress code. They wear professional black suits, white shirts, and ties, ensuring a polished appearance suitable for corporate events, weddings, and VIP travel.

Question 4

Is discretion guaranteed for high-profile clients?

Accepted Answer

Absolutely. Confidentiality is a core pillar of our service. Our chauffeurs are trained to respect client privacy and sign non-disclosure agreements. We regularly serve celebrities, executives, and diplomats who trust us with their privacy.

Question 5

Can I request a specific chauffeur?

Accepted Answer

Yes, we understand the value of familiarity. If you have a preferred chauffeur who knows your preferences, you can request them for your bookings, subject to their availability.

Question 6

Do chauffeurs assist with luggage?

Accepted Answer

Always. Your chauffeur will meet you, take your bags, and load them into the vehicle. You should never have to lift a finger.

Question 7

Are chauffeurs knowledgeable about NYC restaurants and landmarks?

Accepted Answer

Yes, our chauffeurs are locals with extensive knowledge of New York City. They can recommend top-rated restaurants, hotels, and attractions, and know the best routes to get you there efficiently.

Question 8

What happens if my chauffeur is late?

Accepted Answer

Punctuality is our promise. We guarantee on-time arrival. In the extremely rare event of a delay due to unforeseen circumstances, we will communicate with you immediately and provide a service credit.

Question 9

Do you offer armed security chauffeurs?

Accepted Answer

Yes, we can provide chauffeurs with security backgrounds or arrange for a separate security detail for clients requiring elevated protection. Please contact our special services team for these arrangements.

Question 10

Can the chauffeur run errands for me?

Accepted Answer

Yes, with our hourly 'As-Directed' service, your chauffeur acts as your personal concierge on wheels. They can pick up dry cleaning, deliver packages, or wait while you shop.

Question 11

What qualifies as a 'Black Car Service' in NYC?

Accepted Answer

In NYC, a Black Car Service provides pre-arranged luxury transportation. Unlike yellow taxis, we cannot be hailed on the street. We operate under strict regulations from the NYC Taxi & Limousine Commission (TLC) and are proud members of the National Limousine Association (NLA), ensuring higher standards of safety, insurance, and vehicle quality.

Question 12

How is Detailed Drivers different from Uber or Lyft?

Accepted Answer

The difference is reliability and quality. With us, you get a guaranteed ride with a professional chauffeur in a pristine vehicle. There is no surge pricing, no random cancellations, and no guessing what kind of car will show up. We provide a consistent, premium experience every time.

Question 13

Are your vehicles TLC licensed?

Accepted Answer

Yes, every vehicle in our fleet is licensed by the NYC Taxi & Limousine Commission (TLC). This means they undergo rigorous inspections three times a year and carry commercial insurance coverage that far exceeds personal auto policies.

Question 14

Do you carry commercial insurance?

Accepted Answer

Yes, we carry comprehensive commercial liability insurance up to $5 million, providing peace of mind for our corporate and individual clients. This is a key differentiator from rideshare apps where coverage can be complex.

Question 15

Is the price fixed or metered?

Accepted Answer

We offer fixed, all-inclusive pricing for most trips. You will know the exact cost before you ride, with no ticking meter or traffic surcharges. Hourly trips are billed at a fixed hourly rate.

Question 16

Can I book a black car for someone else?

Accepted Answer

Yes, you can easily book a ride for a colleague, family member, or client. You can prepay for the ride so the passenger doesn't have to worry about payment.

Question 17

Do you offer corporate accounts?

Accepted Answer

Yes, we specialize in corporate travel. Corporate accounts benefit from monthly invoicing, priority dispatch, and a dedicated account manager. Visit our Corporate Travel page to apply.

Question 18

What is the 'Black Car Fund' surcharge?

Accepted Answer

The Black Car Fund is a state-mandated surcharge (approx. 3%) added to all black car trips in NY. It provides workers' compensation for drivers. This is a standard fee across the industry.

Question 19

Are your vehicles smoke-free?

Accepted Answer

Yes, all our vehicles are strictly non-smoking to ensure a fresh and clean environment for every passenger.

Question 20

Do you have a lost and found?

Accepted Answer

Yes, if you leave an item behind, please contact us immediately. We track every vehicle and driver, making it much easier to recover lost items compared to taxis or rideshares.

Question 21

What areas do you service?

Accepted Answer

We serve the entire Tri-State area, including all five boroughs of NYC (Manhattan, Brooklyn, Queens, Bronx, Staten Island), Long Island (including the Hamptons), Westchester, Connecticut, and New Jersey.

Question 22

How do I choose the right car service?

Accepted Answer

Look for a company with a verified physical address, a valid TLC license number, transparent pricing, and recent positive reviews. Avoid services that only communicate via text or don't answer the phone.

Question 23

Do you provide service to the Hamptons?

Accepted Answer

Yes, we offer luxury transportation to and from the Hamptons, Montauk, and the North Fork. We recommend our SUVs or Sprinter vans for these longer trips for maximum comfort.

Question 24

Can you pick up from cruise terminals?

Accepted Answer

Yes, we service the Manhattan Cruise Terminal, Brooklyn Cruise Terminal, and Cape Liberty in Bayonne, NJ. We monitor ship schedules to ensure timely pickups.

Question 25

Do you offer wheelchair-accessible vehicles?

Accepted Answer

Yes, we can arrange wheelchair-accessible vehicles (WAV) upon request. Please provide at least 24 hours notice to ensure availability.

Question 26

Are pets allowed in the car?

Accepted Answer

Yes, we are pet-friendly! Pets must be in a carrier. Service animals are always welcome without restrictions. Please let us know in advance so we can send a pet-friendly vehicle.

Question 27

What is your cancellation policy?

Accepted Answer

We offer flexible cancellation. For sedans and SUVs, you can cancel up to 2 hours before pickup for a full refund. Specialty vehicles require 24 hours notice.

Question 28

Do you offer discounts for round trips?

Accepted Answer

While we price each leg individually to ensure fairness, we do offer loyalty programs and volume discounts for frequent travelers.

Question 29

Can I make multiple stops?

Accepted Answer

Yes, you can add stops to any point-to-point reservation. Extra stops may incur a small fee or convert the trip to an hourly charter depending on the duration.

Question 30

Is gratuity included in the price?

Accepted Answer

For your convenience, a standard 20% gratuity is typically calculated and shown on your quote. You are welcome to adjust this amount based on your satisfaction with the service.

Question 31

How many passengers fit in a Sprinter Van?

Accepted Answer

Our Executive Sprinter Vans typically seat up to 14 passengers comfortably. We also have 'Jet Sprinter' configurations with captain's chairs that seat 7-9 passengers for a more luxurious experience.

Question 32

What is the difference between a Jet Sprinter and a standard Sprinter?

Accepted Answer

A standard Executive Sprinter has row seating perfect for shuttling groups. A 'Jet Sprinter' is designed like a private jet interior, featuring reclining captain's chairs, desks, TVs, and often a bathroom, ideal for VIPs and roadshows.

Question 33

How much luggage can a Sprinter hold?

Accepted Answer

Sprinter vans have a massive dedicated luggage compartment. They can easily hold 14+ large suitcases and carry-ons, making them perfect for airport transfers with large groups or ski trips.

Question 34

Are Sprinters good for weddings?

Accepted Answer

Excellent. They are the most popular choice for transporting bridal parties and guests. The high roof allows passengers to stand up and move around, which is great for keeping wedding attire wrinkle-free.

Question 35

Do your Sprinters have Wi-Fi and TVs?

Accepted Answer

Yes, most of our Sprinters are equipped with high-speed Wi-Fi, Bluetooth sound systems, and smart TVs for presentations or entertainment.

Question 36

Is there a minimum rental time for Sprinters?

Accepted Answer

Yes, Sprinter vans typically have a 4-hour minimum rental for hourly charters. Airport transfers are available at flat rates.

Question 37

Can we drink alcohol in the Sprinter?

Accepted Answer

Yes, alcohol consumption is permitted for passengers over 21. You must bring your own beverages. We can provide ice and glassware upon request.

Question 38

Do you have Sprinters with bathrooms?

Accepted Answer

Yes, select Jet Sprinters in our fleet are equipped with a lavatory. Please request this specifically when booking as availability is limited.

Question 39

Are Sprinters suitable for corporate roadshows?

Accepted Answer

They are the industry standard for roadshows. The spacious interior allows teams to hold meetings on the go, with desks and power outlets available.

Question 40

How far in advance should I book a Sprinter?

Accepted Answer

Sprinters are in high demand. We recommend booking at least 2 weeks in advance, especially for weekends and wedding seasons.

Question 41

How early should I leave for JFK/LGA/EWR?

Accepted Answer

NYC traffic is unpredictable. For domestic flights, we recommend arriving 2 hours early. For international, 3 hours. Add 60-90 minutes for travel time from Manhattan. During rush hour (3pm-7pm), add an extra 30-45 minutes.

Question 42

What is the difference between Curbside and Meet & Greet?

Accepted Answer

Curbside: You call the driver when you land, and they pick you up outside at the passenger loading zone. Meet & Greet: The driver parks and meets you inside the arrivals hall with a sign, helping you with luggage to the car. Meet & Greet is recommended for first-time visitors and VIPs.

Question 43

Do you monitor flight delays?

Accepted Answer

Yes, we track every flight using premium software. Whether your flight arrives early or late, we automatically adjust the pickup time to ensure your chauffeur is there when you land. You don't need to worry about notifying us unless your flight number changes.

Question 44

Where do I meet my driver at JFK?

Accepted Answer

For Meet & Greet, your driver will be at the chauffeur waiting area in your terminal's arrival hall. For Curbside, proceed to the 'Passenger Pick Up' area and contact your driver.

Question 45

Can you pick up at Teterboro (TEB) Airport?

Accepted Answer

Yes, we specialize in private aviation. We have access to all FBOs at Teterboro (Signature, Jet Aviation, Meridian, etc.) and can often perform 'tail-side' pickups where the car meets you right at the plane steps.

Question 46

How much luggage fits in a sedan vs SUV for airport trips?

Accepted Answer

A sedan fits 2 large checked bags and 2 carry-ons. An SUV fits 6 large checked bags. If you have golf clubs, skis, or excess luggage, please book an SUV or Sprinter.

Question 47

Are tolls included in airport rates?

Accepted Answer

Yes, our airport transfer rates are all-inclusive. The price you see includes tolls, taxes, and fees. Gratuity is itemized separately.

Question 48

What if I get stuck in customs?

Accepted Answer

We include 60 minutes of complimentary waiting time for international flights and 30 minutes for domestic flights. This accounts for customs, baggage claim, and airport navigation. If you are delayed longer, we charge a modest waiting fee.

Question 49

Do you provide car seats for airport transfers?

Accepted Answer

Yes, we can pre-install rear-facing, forward-facing, or booster seats for your airport ride. This saves you the hassle of traveling with your own seat.

Question 50

Is it cheaper to book a round trip?

Accepted Answer

Booking a round trip ensures your return ride is secured, which is crucial during busy travel periods. While the price per leg is standard, it saves you the stress of finding a last-minute ride home.

Question 51

How do I book a ride?

Accepted Answer

You can book a ride through our online reservation system, by calling our 24/7 dispatch team at (888) 420-0177, or by emailing reservations@detaileddrivers.com. We recommend booking at least 24 hours in advance to ensure availability, especially for specialty vehicles.

Question 52

What is your cancellation policy?

Accepted Answer

For standard sedan and SUV reservations, cancellations must be made at least 2 hours prior to the scheduled pickup time to avoid a full charge. For specialty vehicles (Sprinters, Limos) and hourly charters, a 24-hour notice is required. Late cancellations and no-shows will be charged the full fare.

Question 53

Can I modify my reservation?

Accepted Answer

Yes, you can modify your reservation up to 2 hours before the scheduled pickup time for standard vehicles. Changes are subject to availability. Please contact our dispatch team immediately if you need to make changes.

Question 54

Do you offer recurring rides?

Accepted Answer

Yes, we can set up recurring rides for daily commutes, weekly meetings, or regular airport transfers. Contact our corporate sales team to set up a recurring schedule.

Question 55

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible. For airport transfers, 24 hours is ideal. For weddings, proms, and special events involving specialty vehicles, we suggest booking 2-4 weeks in advance.

Question 56

How is the price calculated?

Accepted Answer

Our pricing is based on vehicle type, distance, and duration. We offer all-inclusive flat rates for airport transfers and point-to-point trips. Hourly charters are billed by the hour with a minimum duration requirement.

Question 57

Are there any hidden fees?

Accepted Answer

No, we pride ourselves on transparent pricing. Your quote includes all taxes, tolls, and fees. Gratuity is typically added as a standard 20% for convenience, but this will be clearly itemized.

Question 58

Do you have surge pricing?

Accepted Answer

Unlike rideshare apps, we do NOT have surge pricing. Our rates remain consistent regardless of weather or demand, providing you with predictable costs.

Question 59

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and corporate accounts. Cash payments can be arranged but must be secured with a credit card on file.

Question 60

Can you arrange transportation in other cities?

Accepted Answer

Yes, Detailed Drivers operates a global affiliate network. We can arrange seamless ground transportation in over 500 cities worldwide, ensuring the same high standards of service wherever you travel.

Question 61

How do I book an international ride?

Accepted Answer

You can book international rides through our same central reservation system. Just provide your destination city, and we will handle the logistics with our vetted local partners.

Question 62

Is the billing consolidated for global travel?

Accepted Answer

Yes, all your rides, regardless of location, will appear on your single Detailed Drivers account statement, simplifying expense management for international travel.

Question 63

Do you provide child car seats?

Accepted Answer

Yes, we prioritize family safety. We can provide rear-facing infant seats, forward-facing toddler seats, and booster seats upon request.

Question 64

Is there a fee for car seats?

Accepted Answer

Yes, there is a small surcharge for each child seat to cover installation and sanitization. Please specify the age and weight of the child when booking to ensure the correct seat is provided.

FAQ & Knowledge Base

Chauffeur Excellence

Service Standards

General Information

Group Travel & Sprinters

Airport Travel Guide

Booking & Reservations

Pricing & Payments

Global Travel Services

Child Seats & Family

Hourly Hires & As-Directed

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