Question 1

How early should I leave for JFK/LGA/EWR?

Accepted Answer

NYC traffic is unpredictable. For domestic flights, we recommend arriving 2 hours early. For international, 3 hours. Add 60-90 minutes for travel time from Manhattan. During rush hour (3pm-7pm), add an extra 30-45 minutes.

Question 2

What is the difference between Curbside and Meet & Greet?

Accepted Answer

Curbside: You call the driver when you land, and they pick you up outside at the passenger loading zone. Meet & Greet: The driver parks and meets you inside the arrivals hall with a sign, helping you with luggage to the car. Meet & Greet is recommended for first-time visitors and VIPs.

Question 3

Do you monitor flight delays?

Accepted Answer

Yes, we track every flight using premium software. Whether your flight arrives early or late, we automatically adjust the pickup time to ensure your chauffeur is there when you land. You don't need to worry about notifying us unless your flight number changes.

Question 4

Where do I meet my driver at JFK?

Accepted Answer

For Meet & Greet, your driver will be at the chauffeur waiting area in your terminal's arrival hall. For Curbside, proceed to the 'Passenger Pick Up' area and contact your driver.

Question 5

Can you pick up at Teterboro (TEB) Airport?

Accepted Answer

Yes, we specialize in private aviation. We have access to all FBOs at Teterboro (Signature, Jet Aviation, Meridian, etc.) and can often perform 'tail-side' pickups where the car meets you right at the plane steps.

Question 6

How much luggage fits in a sedan vs SUV for airport trips?

Accepted Answer

A sedan fits 2 large checked bags and 2 carry-ons. An SUV fits 6 large checked bags. If you have golf clubs, skis, or excess luggage, please book an SUV or Sprinter.

Question 7

Are tolls included in airport rates?

Accepted Answer

Yes, our airport transfer rates are all-inclusive. The price you see includes tolls, taxes, and fees. Gratuity is itemized separately.

Question 8

What if I get stuck in customs?

Accepted Answer

We include 60 minutes of complimentary waiting time for international flights and 30 minutes for domestic flights. This accounts for customs, baggage claim, and airport navigation. If you are delayed longer, we charge a modest waiting fee.

Question 9

Do you provide car seats for airport transfers?

Accepted Answer

Yes, we can pre-install rear-facing, forward-facing, or booster seats for your airport ride. This saves you the hassle of traveling with your own seat.

Question 10

Is it cheaper to book a round trip?

Accepted Answer

Booking a round trip ensures your return ride is secured, which is crucial during busy travel periods. While the price per leg is standard, it saves you the stress of finding a last-minute ride home.

Airport Travel Guide

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