Question 1

What areas do you service?

Accepted Answer

We serve the entire Tri-State area, including all five boroughs of NYC (Manhattan, Brooklyn, Queens, Bronx, Staten Island), Long Island (including the Hamptons), Westchester, Connecticut, and New Jersey.

Question 2

How do I choose the right car service?

Accepted Answer

Look for a company with a verified physical address, a valid TLC license number, transparent pricing, and recent positive reviews. Avoid services that only communicate via text or don't answer the phone.

Question 3

Do you provide service to the Hamptons?

Accepted Answer

Yes, we offer luxury transportation to and from the Hamptons, Montauk, and the North Fork. We recommend our SUVs or Sprinter vans for these longer trips for maximum comfort.

Question 4

Can you pick up from cruise terminals?

Accepted Answer

Yes, we service the Manhattan Cruise Terminal, Brooklyn Cruise Terminal, and Cape Liberty in Bayonne, NJ. We monitor ship schedules to ensure timely pickups.

Question 5

Do you offer wheelchair-accessible vehicles?

Accepted Answer

Yes, we can arrange wheelchair-accessible vehicles (WAV) upon request. Please provide at least 24 hours notice to ensure availability.

Question 6

Are pets allowed in the car?

Accepted Answer

Yes, we are pet-friendly! Pets must be in a carrier. Service animals are always welcome without restrictions. Please let us know in advance so we can send a pet-friendly vehicle.

Question 7

What is your cancellation policy?

Accepted Answer

We offer flexible cancellation. For sedans and SUVs, you can cancel up to 2 hours before pickup for a full refund. Specialty vehicles require 24 hours notice.

Question 8

Do you offer discounts for round trips?

Accepted Answer

While we price each leg individually to ensure fairness, we do offer loyalty programs and volume discounts for frequent travelers.

Question 9

Can I make multiple stops?

Accepted Answer

Yes, you can add stops to any point-to-point reservation. Extra stops may incur a small fee or convert the trip to an hourly charter depending on the duration.

Question 10

Is gratuity included in the price?

Accepted Answer

For your convenience, a standard 20% gratuity is typically calculated and shown on your quote. You are welcome to adjust this amount based on your satisfaction with the service.

General Information

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