Question 1

What qualifies as a 'Black Car Service' in NYC?

Accepted Answer

In NYC, a Black Car Service provides pre-arranged luxury transportation. Unlike yellow taxis, we cannot be hailed on the street. We operate under strict regulations from the NYC Taxi & Limousine Commission (TLC) and are proud members of the National Limousine Association (NLA), ensuring higher standards of safety, insurance, and vehicle quality.

Question 2

How is Detailed Drivers different from Uber or Lyft?

Accepted Answer

The difference is reliability and quality. With us, you get a guaranteed ride with a professional chauffeur in a pristine vehicle. There is no surge pricing, no random cancellations, and no guessing what kind of car will show up. We provide a consistent, premium experience every time.

Question 3

Are your vehicles TLC licensed?

Accepted Answer

Yes, every vehicle in our fleet is licensed by the NYC Taxi & Limousine Commission (TLC). This means they undergo rigorous inspections three times a year and carry commercial insurance coverage that far exceeds personal auto policies.

Question 4

Do you carry commercial insurance?

Accepted Answer

Yes, we carry comprehensive commercial liability insurance up to $5 million, providing peace of mind for our corporate and individual clients. This is a key differentiator from rideshare apps where coverage can be complex.

Question 5

Is the price fixed or metered?

Accepted Answer

We offer fixed, all-inclusive pricing for most trips. You will know the exact cost before you ride, with no ticking meter or traffic surcharges. Hourly trips are billed at a fixed hourly rate.

Question 6

Can I book a black car for someone else?

Accepted Answer

Yes, you can easily book a ride for a colleague, family member, or client. You can prepay for the ride so the passenger doesn't have to worry about payment.

Question 7

Do you offer corporate accounts?

Accepted Answer

Yes, we specialize in corporate travel. Corporate accounts benefit from monthly invoicing, priority dispatch, and a dedicated account manager. Visit our Corporate Travel page to apply.

Question 8

What is the 'Black Car Fund' surcharge?

Accepted Answer

The Black Car Fund is a state-mandated surcharge (approx. 3%) added to all black car trips in NY. It provides workers' compensation for drivers. This is a standard fee across the industry.

Question 9

Are your vehicles smoke-free?

Accepted Answer

Yes, all our vehicles are strictly non-smoking to ensure a fresh and clean environment for every passenger.

Question 10

Do you have a lost and found?

Accepted Answer

Yes, if you leave an item behind, please contact us immediately. We track every vehicle and driver, making it much easier to recover lost items compared to taxis or rideshares.

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