Terms of Service

Please read these terms carefully before using our transportation services.

Last Updated: January 2025

Acceptance of Terms

By accessing and using Detailed Drivers' services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Booking and Payment

All bookings must be made through our website, phone, or email. Payment is due at the time of service unless a corporate account has been established. We accept all major credit cards. Prices are subject to change based on distance, time, and vehicle type.

Cancellation Policy

Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund. Cancellations made within 24 hours may be subject to a 50% cancellation fee. No-shows will be charged the full fare amount.

Service Standards

We strive to provide punctual, professional service at all times. While we make every effort to arrive on time, Detailed Drivers is not liable for delays caused by traffic, weather, or other circumstances beyond our control.

Prohibited Conduct

Passengers must not engage in illegal activities, damage vehicles, harass drivers, or violate any laws while using our services. We reserve the right to refuse service to anyone who violates these terms or behaves inappropriately.

Liability and Insurance

Detailed Drivers maintains comprehensive commercial insurance for all vehicles and passengers. Our liability is limited to the amount paid for the service. We are not responsible for lost or stolen personal belongings.

Gratuities and Additional Charges

Gratuity is not included in the base fare and is at your discretion. Standard gratuity is 15-20% of the total fare. Additional charges may apply for excessive wait times, tolls, parking fees, or special requests.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through arbitration in accordance with the laws of the State of New York. Both parties agree to waive their right to a jury trial.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

Questions about our Terms of Service?