Hospitality Partner Program
Hotel & Concierge Partners
Detailed Drivers is the chauffeured ground partner behind hotel desks and concierge teams: house-car replacement and overflow, nightly guest airport runs, white-label confirmations under the property's name, and a 24/7 desk line answered by dispatchers — one account across 100+ cities worldwide. Enroll through the partner program, hold urgent guest rides through reservations, or call (888) 420-0177.
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Hotel Program — Quick Facts
Commission: 10% on base fare for guest-billed rides, paid monthly
Hotel-billed option: net rates on a net-30 master account, folio-ready
House car: full replacement or overflow coverage, matching vehicles
Desk line: (888) 420-0177 — live dispatchers 24/7, priority queue
White-label: confirmations and signage under the property's name
Coverage: 100+ cities — one account for flags and sister properties
Enrollment: free, no minimums, live within 24 hours
Ground Service Built to a Les Clefs d'Or Standard
A concierge's recommendation is the property's reputation walking out the front door. When the desk arranges a car, the guest does not grade the vendor — they grade the hotel. That is why this program is built to the expectations of a Les Clefs d'Or desk: chauffeurs who arrive early and wait quietly, open doors, know the guest's name and nothing else about them worth repeating, and treat the doorman and bell staff as colleagues rather than obstacles.
Every chauffeur is vetted, TLC-licensed, and NDA-ready. Flights are tracked automatically, so a delayed arrival re-times the pickup without a call to the desk. There is no surge pricing — the rate quoted to the guest at booking is the rate on the statement, on New Year's Eve as on a wet Tuesday. And when anything changes, dispatch calls the desk before the guest has a reason to. New York guests can also request chauffeur service under the same desk standard.
House-Car Replacement & Overflow
Owned house cars carry fixed costs that never sleep: the vehicle, the insurance, the chauffeur's full shift whether one guest rides or ten. Many properties have retired the owned car entirely and put Detailed Drivers in its place — a dedicated vehicle and chauffeur on standing evening blocks, a matching black First Class SUV or Mercedes-Benz S-Class at the porte cochère, and a per-use cost model the controller can actually defend. Vehicle selection comes from the same chauffeured fleet used for VIP guests.
Properties that keep a house car use the program as overflow. The house car takes the first request; when it is committed to a JFK run and a second guest needs a car in ten minutes, the desk calls one number and an identical-standard vehicle covers it. The guest experiences one house-car program — the desk manages one phone number.
Full Replacement
Dedicated vehicle and chauffeur on standing blocks — house-car service without fleet ownership.
Overflow Coverage
When the house car is out, a matching vehicle takes the next request through one desk line.
Nightly Volume
Pre-dawn airport departures, late arrivals, and dinner runs — the hours a single car can't cover alone.
How the Desk Books
Concierge work happens in interruptions — a guest at the desk, a phone ringing, a departure moved up an hour. The booking channel matches that reality: call or text the 24/7 partner line with a guest name, time, and destination, and dispatch confirms back within minutes with the chauffeur's name, photo, and vehicle. No portal logins mid-conversation, no app the desk has to babysit.
Status flows back to the desk automatically: chauffeur en route, on location, guest on board, guest dropped. For arrivals, chauffeurs meet guests at baggage claim with name signage — or the property's signage — and flight tracking re-times delayed pickups without anyone calling anyone. Standing requests load once: the 6:15 a.m. airport block, the theater run, the Sunday brunch circuit. JFK-heavy properties can reference JFK car service for arrival details.
Guest volume that outgrows sedans scales into the same account — Sprinter Vans for wedding blocks and group check-ins, coordinated multi-vehicle moves for galas and buyouts, handled with the same event discipline as our event planner program. Hotel buyouts and brand launches can also run through event transportation.
Guest-Billed or Hotel-Billed
Chosen per property, switchable per ride — the desk decides at booking with one word.
Guest-Billed
The guest's card is charged directly, the property earns 10% commission on the base fare of every completed ride, and a monthly statement itemizes each trip and its commission. No accounting lift for the hotel at all. The same commission model is used by our travel agents.
- 10% commission on base fare
- Monthly itemized statements
- Zero folio handling
- No minimums
Hotel-Billed
Rides accrue to a master account on confidential net rates, invoiced net-30 with one centralized monthly statement itemized by guest, date, and route. The property posts the charge to the folio at its own rate — the margin is the hotel's.
- Confidential net rates
- Net-30 master account
- Folio-ready line items
- Your rate to the guest
What Every Hotel Partner Account Includes
10% commission, stated plainly
On base fare for guest-billed rides, paid monthly — or confidential net rates on hotel-billed master accounts.
Dedicated 24/7 desk line
(888) 420-0177 answered by live dispatchers — partner requests are assigned chauffeurs ahead of on-demand bookings.
Net-30 centralized billing
One monthly invoice per property or per group, itemized by guest, date, and route for fast reconciliation.
White-label confirmations
Itineraries, signage, and confirmations under the property's name — the guest sees the hotel's standard, not a vendor.
Named account manager
One person who knows the property, its VIP list, and its standing blocks — not a rotating ticket queue.
Duty of care in 100+ cities
Vetted, TLC-licensed, NDA-ready chauffeurs under one standard — the same account covers sister properties everywhere.
Preferred choice for assistants, planners, and travel managers.
5.0/5
144 Google reviews
Forbes
& Entrepreneur featured
24/7
desk line, live dispatchers
Hotel & Concierge Program — Frequently Asked Questions
Do concierge desks earn commission on guest rides?
Yes. Guest-billed rides referred by the desk earn the property 10% commission on the base fare, paid monthly with a statement itemizing every ride. Properties that prefer to own the guest relationship end to end can switch to hotel-billed net rates instead — the hotel is invoiced on net-30 terms and posts the charge to the guest folio at whatever rate it sets.
Can Detailed Drivers replace or back up our house car?
Both. Properties that have retired an owned house car put a dedicated vehicle and chauffeur on standing evening blocks — same cost discipline, none of the fleet overhead. Properties that keep a house car use us as overflow: when the house car is committed, the desk calls one number and a matching black vehicle takes the second request without the guest ever knowing the difference.
How does billing work — guest-billed or hotel-billed?
Either, chosen per property and switchable per ride. Guest-billed: the guest's card is charged directly and the property earns commission. Hotel-billed: rides accrue to a master account invoiced net-30 with one centralized monthly statement itemized by guest name, date, and route — clean enough to reconcile against folios in minutes.
Will confirmations carry the hotel's name?
Yes. White-label confirmations are standard: the guest receives an itinerary under the property's name, and the chauffeur presents as an extension of the hotel — suited, name signage in the lobby or at arrivals, no third-party branding in sight. Ride status flows back to the desk in real time so the concierge always knows where the guest's car is.
Can the desk reach a live dispatcher at 3 a.m.?
Yes. The partner line at (888) 420-0177 is staffed 24/7 by dispatchers, not an answering service, and partner requests dispatch with priority over on-demand bookings. A 4:30 a.m. airport run booked at midnight is confirmed back to the desk within minutes, with the chauffeur's name and vehicle before the guest reaches the lobby.
Does the program cover our sister properties in other cities?
One account covers chauffeured service in 100+ cities worldwide, so a flag or management group can run every property — New York, Miami, Los Angeles, Chicago, London, Dubai — through the same account manager, the same service standard, and one consolidated statement per property or per group, whichever your controller prefers.
Give Your Desk One Number That Always Answers
Enrollment is free, billing terms are confirmed in writing, and most properties are live within 24 hours — white-label setup and standing blocks included.