Hospitality Partner Program · Updated October 5, 2026
Hotel & Concierge Partners
Detailed Drivers is the chauffeured ground partner behind hotel desks and concierge teams: house-car replacement and overflow, nightly guest airport runs, white-label confirmations under the property's name, and a 24/7 desk line answered by dispatchers — one account across 100+ cities worldwide. Enroll through the partner program, hold urgent guest rides through reservations, or call (888) 420-0177.
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Hotel Program — Quick Facts
Commission: 10% on base fare for guest-billed rides, paid monthly
Hotel-billed option: net rates on a net-30 master account, folio-ready
House car: full replacement or overflow coverage, matching vehicles
Desk line: (888) 420-0177 — live dispatchers 24/7, priority queue
White-label: confirmations and signage under the property's name
Coverage: 100+ cities — one account for flags and sister properties
On-Time Guarantee: full fare refunded if the chauffeur is not at the booked pickup on time
All-in pricing: gratuity, tax and tolls included · JFK to Midtown $220 sedan
Meet-and-greet: inside the terminal, included on sedan and SUV airport pickups
Cancellation: free up to 48 h before pickup (sedan/SUV), 72 h (Sprinter)
Enrollment: free, no minimums, live within 24 hours
Ground Service Built to a Les Clefs d'Or Standard
A concierge's recommendation is the property's reputation walking out the front door. When the desk arranges a car, the guest does not grade the vendor — they grade the hotel. That is why this program is built to the expectations of a Les Clefs d'Or desk: chauffeurs who arrive early and wait quietly, open doors, know the guest's name and nothing else about them worth repeating, and treat the doorman and bell staff as colleagues rather than obstacles.
Every chauffeur is vetted, TLC-licensed, and NDA-ready. Flights are tracked automatically, so a delayed arrival re-times the pickup without a call to the desk. There is no surge pricing — the rate quoted to the guest at booking is the rate on the statement, on New Year's Eve as on a wet Tuesday. And when anything changes, dispatch calls the desk before the guest has a reason to. New York guests can also request chauffeur service under the same desk standard.
House-Car Replacement & Overflow
Owned house cars carry fixed costs that never sleep: the vehicle, the insurance, the chauffeur's full shift whether one guest rides or ten. A property that retires its owned car can put Detailed Drivers in its place — a dedicated vehicle and chauffeur on standing evening blocks, a matching black First Class SUV or Mercedes-Benz S-Class at the porte cochère, and a per-use cost model the controller can actually defend. Vehicle selection comes from the same chauffeured fleet used for VIP guests.
Properties that keep a house car use the program as overflow. The house car takes the first request; when it is committed to a JFK run and a second guest needs a car in ten minutes, the desk calls one number and an identical-standard vehicle covers it. The guest experiences one house-car program — the desk manages one phone number.
Full Replacement
Dedicated vehicle and chauffeur on standing blocks — house-car service without fleet ownership.
Overflow Coverage
When the house car is out, a matching vehicle takes the next request through one desk line.
Nightly Volume
Pre-dawn airport departures, late arrivals, and dinner runs — the hours a single car can't cover alone.
How the Desk Books
Concierge work happens in interruptions — a guest at the desk, a phone ringing, a departure moved up an hour. The booking channel matches that reality: call or text the 24/7 partner line with a guest name, time, and destination, and dispatch confirms back within minutes with the chauffeur's name, photo, and vehicle. No portal logins mid-conversation, no app the desk has to babysit.
Status flows back to the desk automatically: chauffeur en route, on location, guest on board, guest dropped. For sedan and SUV airport arrivals, the chauffeur meets the guest inside the terminal with name signage (or the property's signage) at no extra charge; for Sprinter groups, inside meet-and-greet is a paid add-on quoted at booking. Flight tracking re-times delayed pickups without anyone calling anyone. Standing requests load once: the 6:15 a.m. airport block, the theater run, the Sunday brunch circuit. JFK-heavy properties can reference JFK car service for arrival details.
Guest volume that outgrows sedans scales into the same account — Sprinter Vans for wedding blocks and group check-ins, coordinated multi-vehicle moves for galas and buyouts, handled with the same event discipline as our event planner program. Hotel buyouts and brand launches can also run through event transportation.
What Every Guest Ride Includes
Every ride the desk books carries the same written policies, whether the guest pays or the hotel does. The full terms are on our service guarantees page.
On-Time Guarantee
If your chauffeur isn't at your booked pickup address by your scheduled pickup time, we refund the full fare. Every booking, every vehicle, every city, 24/7. For airport pickups we track your flight, so the On-Time Guarantee follows the actual landing time: your chauffeur is waiting when you land and texts you. If they are not, we refund the full fare.
All-in pricing
The price quoted at booking includes gratuity, tax, card processing and standard tolls. New York airport transfers also include the Port Authority airport access fee and the MTA and New York State per-trip charges. JFK to Midtown Manhattan is $220 in a Business Sedan and $270 in a First Class SUV, and hourly service starts at $120 an hour with a 3-hour minimum. Every route is listed on our NYC car service rates page.
Airport meet-and-greet
Every sedan and SUV airport pickup includes inside meet-and-greet at no extra charge: your chauffeur waits inside the terminal at arrivals and texts you when you land. For Sprinter vans, minibuses and coaches, the chauffeur stays with the vehicle, so inside meet-and-greet is an add-on: a second team member meets your group inside, at an extra cost quoted at booking. Airport pickups include 45 minutes of complimentary waiting for domestic flights and 60 minutes for international flights, starting when the flight actually lands. We track your flight.
Cancellation
Sedan and SUV bookings receive a full refund when cancelled at least 48 hours before the scheduled pickup time. Sprinter bookings receive a full refund when cancelled at least 72 hours before the scheduled pickup time. Cancellations inside the applicable notice period are charged in full. If your flight is cancelled, there is no cancellation charge. These windows apply unless your quote says otherwise: event bookings and high-demand dates can carry a different window because of event pricing and availability, and your quote will state it.
For Independent Hotels: How to Refer or Book
Some large hotel alliances now attach chauffeur partnerships to their loyalty programs; Global Hotel Alliance, for example, announced one in May 2026. Independent and boutique properties outside those programs can give guests an arranged car through a direct account instead. Setting one up takes three steps.
- Call (888) 420-0177 or email info@detaileddrivers.com with the property name, address and desk contact. There is no enrollment fee and no minimum volume.
- Choose guest-billed (the guest pays; the property earns commission) or hotel-billed (net rates, invoiced to the property). We confirm the terms in writing, usually within 24 hours.
- Book each guest by phone or text on the desk line, or through the online form. The guest gets a confirmation with the chauffeur's details before pickup.
For a single guest before the account is set up, the desk can book straight away through online reservations. Hotels that also refer clients from other businesses can read the partner referral program overview.
Guest-Billed or Hotel-Billed
Chosen per property, switchable per ride — the desk decides at booking with one word.
Guest-Billed
The guest's card is charged directly, the property earns 10% commission on the base fare of every completed ride, and a monthly statement itemizes each trip and its commission. No accounting lift for the hotel at all. The same commission model is used by our travel agents.
- 10% commission on base fare
- Monthly itemized statements
- Zero folio handling
- No minimums
Hotel-Billed
Rides accrue to a master account on confidential net rates, invoiced net-30 with one centralized monthly statement itemized by guest, date, and route. The property posts the charge to the folio at its own rate — the margin is the hotel's.
- Confidential net rates
- Net-30 master account
- Folio-ready line items
- Your rate to the guest
What Every Hotel Partner Account Includes
10% commission, stated plainly
On base fare for guest-billed rides, paid monthly — or confidential net rates on hotel-billed master accounts.
Dedicated 24/7 desk line
(888) 420-0177 answered by live dispatchers — partner requests are assigned chauffeurs ahead of on-demand bookings.
Net-30 centralized billing
One monthly invoice per property or per group, itemized by guest, date, and route for fast reconciliation.
White-label confirmations
Itineraries, signage, and confirmations under the property's name — the guest sees the hotel's standard, not a vendor.
Named account manager
One person who knows the property, its VIP list, and its standing blocks — not a rotating ticket queue.
Duty of care in 100+ cities
Vetted, TLC-licensed, NDA-ready chauffeurs under one standard — the same account covers sister properties everywhere.
Preferred choice for assistants, planners, and travel managers.
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Hotel & Concierge Program — Frequently Asked Questions
Do concierge desks earn commission on guest rides?
Yes. Guest-billed rides referred by the desk earn the property 10% commission on the base fare, paid monthly with a statement itemizing every ride. Properties that prefer to own the guest relationship end to end can switch to hotel-billed net rates instead — the hotel is invoiced on net-30 terms and posts the charge to the guest folio at whatever rate it sets.
Can Detailed Drivers replace or back up our house car?
Both. Properties that have retired an owned house car put a dedicated vehicle and chauffeur on standing evening blocks — same cost discipline, none of the fleet overhead. Properties that keep a house car use us as overflow: when the house car is committed, the desk calls one number and a matching black vehicle takes the second request without the guest ever knowing the difference.
How does billing work — guest-billed or hotel-billed?
Either, chosen per property and switchable per ride. Guest-billed: the guest's card is charged directly and the property earns commission. Hotel-billed: rides accrue to a master account invoiced net-30 with one centralized monthly statement itemized by guest name, date, and route — clean enough to reconcile against folios in minutes.
Will confirmations carry the hotel's name?
Yes. White-label confirmations are standard: the guest receives an itinerary under the property's name, and the chauffeur presents as an extension of the hotel — suited, name signage in the lobby or at arrivals, no third-party branding in sight. Ride status flows back to the desk in real time so the concierge always knows where the guest's car is.
Can the desk reach a live dispatcher at 3 a.m.?
Yes. The partner line at (888) 420-0177 is staffed 24/7 by dispatchers, not an answering service, and partner requests dispatch with priority over on-demand bookings. A 4:30 a.m. airport run booked at midnight is confirmed back to the desk within minutes, with the chauffeur's name and vehicle before the guest reaches the lobby.
Does the program cover our sister properties in other cities?
One account covers chauffeured service in 100+ cities worldwide, so a flag or management group can run every property — New York, Miami, Los Angeles, Chicago, London, Dubai — through the same account manager, the same service standard, and one consolidated statement per property or per group, whichever your controller prefers.
What happens if the chauffeur is late for a guest?
On-Time Guarantee: if your chauffeur is not at the pickup address on your booking by your scheduled pickup time, we refund the full fare. It covers every booking, every vehicle and every city, 24/7. The guarantee applies to the address and time on your booking; if you change either, it follows the updated details we confirm. For airport pickups we track your flight, so your pickup time follows the actual landing and your chauffeur is waiting when you land and texts you.
Are guest prices all-in?
Yes. Quoted prices include gratuity, tax, card processing and standard tolls, and New York airport transfers also include the Port Authority airport access fee and the MTA and New York State per-trip charges, so nothing is added at the curb. JFK to Midtown Manhattan is $220 in a Business Sedan and $270 in a First Class SUV; hourly service starts at $120 an hour with a 3-hour minimum.
Is airport meet-and-greet included for guests?
Every sedan and SUV airport pickup includes inside meet-and-greet at no extra charge: your chauffeur waits inside the terminal at arrivals and texts you when you land. For Sprinter vans, minibuses and coaches, the chauffeur stays with the vehicle, so inside meet-and-greet is an add-on: a second team member meets your group inside, at an extra cost quoted at booking.
What is the cancellation policy for guest rides?
Sedan and SUV bookings receive a full refund when cancelled at least 48 hours before the scheduled pickup time. Sprinter bookings receive a full refund when cancelled at least 72 hours before the scheduled pickup time. Cancellations inside the applicable notice period are charged in full. If your flight is cancelled, there is no cancellation charge. These windows apply unless your quote says otherwise: event bookings and high-demand dates can carry a different window because of event pricing and availability, and your quote will state it.
We are an independent hotel. How do we start?
Call (888) 420-0177 or email info@detaileddrivers.com with the property name, address and the desk contact. We confirm your billing choice (guest-billed with commission or hotel-billed at net rates) in writing. From then on the desk books each guest by phone or text on the same number, or through the online reservation form, and the guest receives a confirmation with the chauffeur's details before pickup. There is no enrollment fee and no minimum volume.
Give Your Desk One Number That Always Answers
Enrollment is free, billing terms are confirmed in writing, and most properties are live within 24 hours — white-label setup and standing blocks included.