Medical Transportation San Antonio: Hospital Travel Guide

Resolve the campus name before dispatch

UT Health San Antonio and University Health use multiple facilities across the Medical Center and downtown. The reservation needs the facility printed on the appointment, its street address, department, public entrance, and appointment contact. “UT Health” or “University Hospital” without those fields invites a wrong-campus arrival.

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Use University Hospital’s visitor path only for that campus

The University Hospital location page says patients and visitors who park in the Visitor Parking Garage enter University Hospital through the Bill Greehey Way Bridge on the garage’s main level. A prearranged passenger should ask the appointment team for the applicable public drop-off; the bridge instruction establishes the visitor route from that garage, not a universal curb for every appointment.

Treat Robert B. Green as a downtown movement

The official Robert B. Green Campus page lists 903 West Martin Street, a patient drop-off at the front of the building, and free patient parking. This is a downtown destination distinct from University Hospital, so the itinerary should retain “Robert B. Green” rather than shortening the stop to a system name.

Follow Mays Cancer Center’s own arrival plan

The Mays Cancer Center visitor page says patients and visitors may use the first and second garage floors and that a covered second-floor walkway enters the center. An ordinary chauffeured booking should use the public vehicle handoff confirmed for the appointment.

Connect SAT airport to the chosen facility

For an airport arrival, record airline, flight, terminal, checked bags, traveler contact, lodging, and appointment campus. Decide whether the first stop is a hotel or facility. If the arrival moves, one family or office coordinator should send the revised destination and time after consulting the appointment team.

Plan companions and post-appointment release

Name the companion who communicates with the facility and transportation. The clinical team controls medical readiness; the companion supplies the public pickup entrance and ready message. The driver does not receive discharge instructions or decide whether travel is appropriate.

Confirm ordinary vehicle fit without implying care

List travelers, folding mobility items, luggage, and large personal equipment. Ask reservations to confirm fit for the stated load. Needs involving physical transfer, medical monitoring, or specialized accessibility equipment require an appropriate provider confirmed with the care team.

Use one San Antonio control sheet

Record campus, building, entrance, appointment, companion, airport or hotel origin, bags, destination, and change owner. On a multi-campus day, create separate legs and never assume that a visitor credential or parking instruction transfers between facilities.

Book the confirmed movement

Airport pickups include 45 minutes of complimentary waiting for domestic flights and 60 minutes for international flights, starting when the flight actually lands. We track your flight. Non-airport pickups include 15 minutes of complimentary waiting. Overtime is billed for the actual additional minutes at the applicable per-minute rate for your selected vehicle.

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Are University Hospital and Robert B. Green the same location?

No. University Hospital is in the Medical Center; Robert B. Green is a separate downtown campus at 903 West Martin Street.

What Mays Cancer Center entrance should be used?

Use the current appointment instruction. Mays publishes garage and walkway details, but the care team should confirm the public vehicle handoff.

Does the car service provide hospital staff services?

No. Facility services are arranged directly with the institution. The booking covers ordinary passenger transportation.

What belongs in the request?

Include the exact campus, building, public entrance, appointment, companion, flight when relevant, travelers, and bags.

How should release be coordinated?

The clinical team confirms readiness; the patient or companion sends the public pickup entrance and ready message.

What waiting policy applies?

Airport and non-airport waiting follow Detailed Drivers’ current written policy shown on this page.