Medical Transportation Houston: TMC & MD Anderson Guide

Use the numbered MD Anderson entrance

The Texas Medical Center contains many institutions, garages, clinics, skybridges, and patient entrances. The MD Anderson arrival guide says numbered entrance markers help visitors identify where to bring a patient or self-park. Copy the entrance number and building from the patient’s appointment material; do not use “TMC” or “MD Anderson” alone as the destination.

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Confirm whether the movement is for the Main Building, Mays Clinic, Duncan Building, or another location named by the care team. A vehicle uses the public patient drop-off or pickup instruction for that appointment. It does not gain ambulance-bay, staff, restricted, or internal patient-transport access.

Confirm the surgical discharge caregiver

The MD Anderson surgical discharge instructions say a responsible adult age 18 or older must be available to receive discharge instructions and take a surgical patient home. It also says a procedure will be rescheduled if that adult is not prepared to speak with the care team and available to take the patient home.

A paid driver is not automatically the responsible adult or caregiver. The patient should identify the person who will satisfy the hospital instruction and confirm when that person must be available. Transportation can be coordinated with that adult after the clinical team releases the patient.

Separate TMC traffic from patient readiness

A vehicle reaching the campus does not mean the patient is ready. The family coordinator should confirm discharge, entrance, companion, mobility items, and bags before sending the ready message.

For IAH or Hobby connections, create a separate flight leg. If release changes the planned airport movement, the patient and caregiver decide the next destination and reservations confirms the revised transportation.

Agree on the next destination before leaving TMC

The family coordinator should confirm whether the next stop is a hotel, home, or an airport. Include the companion and bags in that update. Keep a changed destination separate from the clinical release decision, and obtain confirmation for the revised ride before sending the vehicle to the entrance.

Policies and planning links

The standard hourly minimum is 3 hours. Airport pickups include 45 minutes of complimentary waiting for domestic flights and 60 minutes for international flights, starting when the flight actually lands. We track your flight. Non-airport pickups include 15 minutes of complimentary waiting. Overtime is billed for the actual additional minutes at the applicable per-minute rate for your selected vehicle.

Sedan and SUV bookings receive a full refund when cancelled at least 24 hours before the scheduled pickup time. Sprinter bookings receive a full refund when cancelled at least 72 hours before the scheduled pickup time. Cancellations inside the applicable notice period are charged in full.

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